Privacy Policy

Introduction

Warehouze is a warehouse management software platform based in Denmark, dedicated to helping e-commerce businesses streamline their operations. We are committed to protecting your privacy and ensuring you have a positive experience on our website and when using our services.

This Privacy Policy explains how we collect, use, disclose, and otherwise process personal data in accordance with the General Data Protection Regulation (GDPR) and Danish data protection laws. Please read this policy carefully to understand our practices.

What Data We Collect

We collect various types of personal data to provide and improve our services:

• Account Information: When you sign up, we collect your name, email address, phone number, company name, and company registration number (CVR) if applicable.
• Usage Data: We track how you interact with our platform, including login times, features used, actions performed, and time spent on various sections. This helps us understand user behavior and improve the service.
• Technical Data: We collect information about your device, browser type, IP address, and operating system to ensure our platform works correctly and securely.
• Communication Data: When you contact us via email or support channels, we store your messages and any responses we provide.

How We Use Your Data

We process your personal data for the following purposes:

• Service Provision: To create and maintain your account, provide access to our platform, and deliver the warehouse management features you've subscribed to.
• Communication: To send you transactional emails (account confirmations, billing information, password resets) and to respond to your inquiries and support requests.
• Service Improvement: To analyze usage patterns, identify areas for enhancement, develop new features, and optimize your experience.
• Security and Compliance: To detect and prevent fraud, enforce our terms of service, and comply with legal obligations.
• Marketing: With your consent, we may send you information about new features, product updates, or services we think may interest you. You can opt out of marketing communications at any time.

Legal Basis for Processing (GDPR)

Under GDPR, we process your personal data based on the following legal grounds:

• Contractual Necessity: Processing is necessary to fulfill the services outlined in our service agreement with you.
• Consent: Where you have explicitly consented to specific processing, such as marketing communications or analytics beyond what's necessary for service delivery.
• Legitimate Interests: We process data to pursue legitimate business interests such as improving our services, preventing fraud, and ensuring platform security, provided these interests do not outweigh your rights and freedoms.
• Legal Compliance: Processing necessary to comply with legal obligations under Danish and EU law.

Data Sharing and Third Parties

We do not sell, rent, or trade your personal data to third parties. However, we may share your information with trusted service providers who assist us in operating our website and conducting our business, under strict data protection agreements:

• Brevo: We use Brevo for email communications and marketing automation. Your email address and relevant account information may be shared with Brevo to deliver transactional and marketing emails.
• Payment Processors: When you make a payment, billing information is processed by third-party payment providers. We do not store full credit card details.
• Analytics Providers: We use analytics tools to understand usage patterns. These providers process data according to data protection standards.
• Cloud Infrastructure: Your data is hosted on secure cloud servers operated by reputable infrastructure providers, all compliant with GDPR.

All third parties are contractually obligated to use your data only for specified purposes and to maintain adequate security measures.

Data Retention

We retain your personal data for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Generally, we retain:

• Account data while your subscription is active and for 12 months after termination, unless longer retention is required by law.
• Transaction and billing data for a minimum of 7 years for accounting and tax compliance purposes.
• Communication records and support tickets for 3 years for dispute resolution and service improvement.
• Usage analytics data for 12 months in anonymized form for performance analysis.

If you request deletion of your account, we will delete or anonymize your personal data within 30 days, except where retention is required by law.

Your Rights Under GDPR

As a data subject, you have the following rights under GDPR:

• Right to Access: You can request a copy of the personal data we hold about you.
• Right to Rectification: You can request that we correct any inaccurate or incomplete personal data.
• Right to Erasure: You can request deletion of your personal data, subject to certain conditions and legal obligations.
• Right to Restrict Processing: You can request that we limit how we use your personal data in certain circumstances.
• Right to Data Portability: You can request a copy of your data in a structured, commonly used, machine-readable format.
• Right to Object: You can object to certain processing activities, particularly marketing communications and processing based on legitimate interests.
• Right to Withdraw Consent: If we process your data based on consent, you can withdraw that consent at any time, without affecting the lawfulness of previous processing.

To exercise any of these rights, please contact us using the information provided at the end of this policy.

Cookies and Tracking

Our website uses cookies to enhance your experience and gather usage information. Cookies are small text files stored on your device that help us remember your preferences and understand how you use our platform.

• Essential Cookies: Required for authentication, security, and basic functionality. These cannot be disabled.
• Functional Cookies: Enhance your experience by remembering preferences and settings.
• Analytical Cookies: Help us understand how visitors interact with our platform, allowing us to improve features and performance.
• Marketing Cookies: Used to deliver targeted marketing content and measure campaign effectiveness.

You can control cookie settings through your browser preferences. Disabling non-essential cookies may affect your experience on our platform.

Data Security

We implement comprehensive security measures to protect your personal data, including encryption, firewalls, secure authentication, and regular security audits. All data is transmitted over HTTPS, and sensitive information is encrypted at rest. However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your data, we cannot guarantee absolute security.

International Data Transfers

Warehouze is based in Denmark and operates within the European Union. Your personal data is primarily processed within the EU and is protected by GDPR. If we transfer data outside the EU, we use appropriate safeguards such as Standard Contractual Clauses to ensure adequate protection.

Contact for Data Inquiries

If you have questions about this Privacy Policy, wish to exercise your GDPR rights, or have concerns about how we handle your personal data, please contact us at:

nicolai.afseus@warehouze.io

We will respond to your inquiries within 30 days as required by GDPR. If you are not satisfied with our response, you have the right to lodge a complaint with the Danish Data Protection Authority (Datatilsynet).

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by updating the date at the top of this page and, if the changes are significant, by sending you a notification email. Your continued use of our services following the posting of changes constitutes your acceptance of the updated Privacy Policy.